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Sector: Contact Centre Outsourcing and IT.


Challenge: Seeking rapid acquisition scale up with limited access to bank loans or the necessary board experience.


The BGI Effect.



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Staff headcount grew from 28 to 1,021.



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Turnover grew from
£2.1M to £17M.



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Gross profit grew from
45% to 59%.



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Value of the business grew to 8 figure sum.



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Sold the business for
8.5 times annual EBITDA. 


Reason for Engaging BGI.


Yonder had a bold five year plan to take an existing small business in the contact centre and grow it rapidly through organic and acquisition growth and then sell.

None of the board or senior management team had done this before or even managed a business this large. We were also trying to do this in the wake of the banking collapse, when banks were rarely lending to small businesses.

Everything was stacked against us and our margin for error was miniscule. We knew we needed help to achieve our ambitious strategic goals.


BGI Approach.



BGI really understood us, they scrutinised our ambitions and business, and believed in us when everyone else thought we were mad.

BGI helped us prepare the foundations for aggressive growth by making sure we had the right marketing, sales, operations, talent and finance in place, and developed a sound acquisition strategy alongside our business as usual operations.

They ensured we applied the right moves at the right times whilst engaging our staff, so they were motivated and inspired for the challenges and opportunities ahead.

BGI were with us every step of the way, through the thick and thin. They also shared their incredible network of talented professionals, from a solicitor, to trainers, to culture and engagement specialists.


The BGI Effect.



Over a five year period we bought four businesses, two were reversed out of a plc and two were privately owned competitors.

These acquisitions were largely funded from vendor finance and repaid out of our own cashflow. In this period we became the largest outsourced contact centre servicing small businesses, with three locations across the UK operating every hour of the day.

We evolved our business model to service the growing omnichannel opportunities, retail demands and data analytics, as well as increasing our technology capabilities.

We managed to sell our business to a VC backed business.



Is BGI right for you?


If you're an ambitious business owner between £2 million to £20 million we will help you scale up and bring certainty to your business.


Client feedback scores for BGI Effect and BGI Workshops. 


BGI Customer Survey Workshop Score

Workshops rated as excellent to good.


BGI Customer Survey Average Customer Annual Growth%

Clients growth 8.6 times faster than UK average.


BGI Customer Survey Visible Impact within 3 months score

Visible positive impact within 3 months.


BGI Customer Survey gained certainty as a result of BGI

Gained more certainty as a direct result of BGI.


BGI Customer Survey BGI made positive impact on customers businesses

BGI made a positive  business impact.



Client survey 2019.



Click on the images below for the full case study. 


BGI Case Study Yonder Digital Group

Sector: Contact Centre Outsourcing and IT.

Challenge: Seeking rapid acquisition scale up with limited access to bank loans or the necessary board experience.


BGI Scale up case study Alchemy Coffee

Sector: Food and Beverage, hand roasted coffee.

Challenge: Raising cash to grow and differentiate in a competitive market that the banks and accountants did not understand.



From a small and frustrated business, we applied the BGI scale up strategy. Within six years we grew over 700% and
now employ over 1,500 people.


CEO and Founder ~ Yonder Digital.



BGI Scale Up Case Study Direct Response

Sector: Telecommunications, SaaS and Call Centres. 

Challenge: Facing disharmony among the founders and board, bloated operations and flatlining sales. 



BGI Scale Up Case Study London and Kent Constructions Services

Sector: Construction and Building Services. 

Challenge: Owner wanted to break the cycle of hard work, limited freedom and stagnation of his business.



We are proof that this works, we have grown 300% year on year. 


Paulina Sygulska ~ Founder Grant Tree.



BGI Case Study Cybrid Solutions

Sector: IT and Security. 

Challenge: To move the business model from Capex to monthly recurring revenues to stabilise growth.



BGI Scale Up Case Study Grant Tree

Sector: Finance. Government Grant Funding.

Challenge: Maximise new market opportunities with limited budgets and resource pool.



BGI gave me the clairty I needed to not only help me grow, but secure the best possible sale of my business. 


Adam Day ~ MD and Founder of Hatched.



BGI Scale Up Case Study Hatched.co.uk

Sector: Online Real Estate. 

Challenge: To overcome a cash crisis, board tensions and lack of clarity to create a successful business ready for sale.



BGI Case Study Holland Opticians

Sector: Opticians. 

Challenge: Business owner looking to overcome issues with founders and create a better work life balance. 



I love BGI and their team. BGI's recent work is totally dynamic in fulfilling our potential as an organisation. 


Molly Bedingfield ~ Founder and CEO of Global Angels.



Is BGI right for you?


If you're an ambitious business owner between £2 million to £20 million we will help you scale up and bring certainty to your business.